FAQ

Before calling Tech Support check out these Questions and Answers to see if they help solve any problems you may have!

  • How to set up a new account – (Username & Password)
  • What do I do if I forgot my Password to my account?
  • How do I start a course and go through it?
  • How to get through the quizzes?
  • How do I print my certificate of Completion?

How to set up a new account – (Username & Password)

Click on My Account on the main menu

Under Register enter your email and then create a password

This will take you to Your Account where you can access the dashboard, courses, orders, downloads, addresses and log out.  

What do I do if I forgot my Password to my account?

Go to My account and under LOGIN click “Lost Password

Enter Email/Username and click Reset Password

Then Check email entered in the previous step for the link to reset your password.

How do I start a course and go through it?

Log in to your account, on the top menu click Courses, once you have found the course you plan to take, then click Take Course and then Add It To Cart.

Once you have added the course to your cart, go to My Cart and click the Proceed to Check Out button.

Enter Billing Information and the Place Order.

After placing order under My Account click Courses and select the course you previously ordered.

Select Unit 1 in Module 1 of the course.

Read and follow instructions, use the links & pictures to go through the course.

After finishing a Unit click Next Unit.

How to get through the quizzes?

If you have a quiz at the end of your unit, read and answer the questions to the best of your ability.

Once all questions are answered click Submit Answers and check to see your score, then click Download Results,  exit the page and continue on by selecting Next Unit.

How do I print my certificate of completion?

When course is completed you will see the Mark as Completed, click that green button and then download the certificate.

It will take you to a new tab, click the printer icon or print button to receive your completed certificate.

Contact Us

We would love to answer any questions you have. We will get back to you asap.

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